Order Cancellation & Amendment
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Order Cancellation & Amendment
- Canceling an Order
- Amending an Order
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A purchase may not be altered or canceled without deerobust’s authorization. If and when authorized, 10% of the purchase value (minimum $50 USD) may be charged to cover re-stocking and operational costs.
If you need to cancel your order for any reason, please contact our Customer Support team ASAP at support@deerobust.com and we will try our best to cancel your order if it has not yet been shipped. If it has already been shipped, however, you must follow the normal return procedure described in "Return & Exchange" section and you will be responsible for all shipping costs which will be deducted from any refunded amounts paid to you.
Getting a refund on PayPal can be as quick as the same day the refund is issued if you paid with your PayPal balance, But it can also be potentially as long as 30 working days if you paid with a credit or debit card.
Notice
We reserve the right to amend this Return Policy at any time by posting the amended terms on this page. We encourage you to review this page for the most up to date information..
Amendments to your order are not always possible once your order has been submitted or after your order has been shipped.
Once your order has been submitted, it is processed through our order processing department(OPD) straightaway to guarantee on-time shipping. If the product you order is in stock, our warehouse will ship them out within 2 working days. If not, OPD will arrange production right away. Once the order is under production, order amendment will be impossible.
If you would like to alter your order, please send us email as soon as possible before shipping. And OPD will check the order status for you. If the order is not under production, we will amend the order for you.